{"id":5729,"date":"2025-02-10T09:27:50","date_gmt":"2025-02-10T09:27:50","guid":{"rendered":"https:\/\/beta.saonajoies.com\/return-and-refund-policy\/"},"modified":"2025-03-06T15:02:50","modified_gmt":"2025-03-06T15:02:50","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/saonajoies.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5729\" class=\"elementor elementor-5729 elementor-2876\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bf91246 e-flex e-con-boxed e-con e-parent\" data-id=\"3bf91246\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-370d7b5a elementor-widget elementor-widget-text-editor\" data-id=\"370d7b5a\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p> <\/p>\n\n<h2 class=\"wp-block-heading\">Shipping, exchanges and returns<\/h2>\n\n<h4><strong>Delivery time<\/strong><\/h4>\n<ul>\n<li>We try to have stock but we can&#8217;t always, so we work to keep the preparation time as short as possible. Saona jewelry is handmade one by one, so we have a margin of 1 to 10 working days to place the order.<\/li>\n<li>We prepare the shipment the next working day after the order is ready and we will notify you.<\/li>\n<li>If you want to make a custom order, the processing time is from 5 to 15 days, which can be extended depending on the difficulty of the order.<\/li>\n<\/ul>\n<h4>Shipping time<\/h4>\n<ul>\n<li>To the preparation time we have to add the shipping time. We ship worldwide.<\/li>\n<li>Standard delivery time is 48\/72 hours, once the order has been processed by the courier company. When your order is processed, you will be notified and you will be able to follow up.<\/li>\n<\/ul>\n<h4>Shipping and handling<\/h4>\n<ul>\n<li>Nationals: 4\u20ac.<\/li>\n<li>Europe and rest of the world: 10\u20ac.<\/li>\n<li>We are not responsible for delays or loss of packages but for any incident write to us and we will gladly help you in any way we can.<\/li>\n<\/ul>\n<h4>Returns and exchanges<\/h4>\n<p>We want our pieces to fit you, so you have 15 calendar days to make changes and returns once you have received your order.<\/p>\n<p>To make them, write to us and we will manage any change or return.<\/p>\n<p>The order must be returned by a courier system with which we can track the package (any courier with a tracking record). Shipping costs are to be borne by the customer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, exchanges and returns Delivery time We try to have stock but we can&#8217;t always, so we work to keep the preparation time as short as possible. Saona jewelry is handmade one by one, so we have a margin of 1 to 10 working days to place the order. We prepare the shipment the next [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5729","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/pages\/5729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/comments?post=5729"}],"version-history":[{"count":1,"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/pages\/5729\/revisions"}],"predecessor-version":[{"id":5730,"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/pages\/5729\/revisions\/5730"}],"wp:attachment":[{"href":"https:\/\/saonajoies.com\/en\/wp-json\/wp\/v2\/media?parent=5729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}