Shipping, Changes and Returns
- Saona jewels are individually handmade, so that we can have a margin of 1 to 10 business days to place the other. We try to have stock of the product but is not always the case. Therefore, we work hard to ensure that the creation process will take the least possible time.
- The shipments are prepared the next business day after having received the order.
- If you want to make a custom order, the production period ranges in between 5 to 15 days, and could be extended concerning the degree of difficulty that the piece involves.
Time spent in spending the product is added to the time in which the piece is created. We ship worldwide.
- The standard delivery time is 48 to 72 hours, once the order is processed by the courier company. When your order has been processed, you will be notified so you will be able to track it.
- Shipping costs
- National: € 5
- Europe and the rest of the world: € 10
- We are not responsible of the possible delays or lost of packages. However, in case there is any incident, please contact us and we will be very pleased to help you in everything you need.
Return and Exchange
Since we hope that our pieces fit you, you have 15 days in order to make any changes and returns once you have received your order.
In case you need to make them, please contact us and we will handle any change or return.
Jewels must be returned in the original state and in the same packaging. Changes or returns that have been modified or are in poor conditions will not be accepted. This is also applied to personalized or custom pieces.
The order must be returned through shipping that can track the package status (tracking record). Shipping costs shall be borne by the customer.